Refund policy

Returns & Refunds

Y&M Enterprises sells wholesale janitorial and facility supplies by the case. This policy is written for business buyers and applies to all orders placed at care.ymesales.com.

The short version

If we got your order wrong or it arrived damaged, we fix it at our cost. If you ordered something you no longer want, you have 30 days to send it back unopened.

Start a return

Call (909) 567-0196 or email info@ymesales.com within 30 days of delivery with your order number and what you'd like to return. We'll confirm the return and tell you where to send it.

Please don't ship anything back before contacting us — unauthorized returns can't be credited because we have no way to match them to your order.

What we can take back

  • Unopened cases in original manufacturer packaging, in resalable condition
  • Full cases only — we can't restock partial cases
  • Within 30 days of delivery

What we can't take back

For safety and hygiene reasons, these are final sale once opened:

  • Opened cleaning chemicals, disinfectants, sanitizers, and soaps
  • Opened gloves, masks, and other PPE
  • Opened paper goods, tissue, and wipes
  • Special orders and items brought in specifically for you
  • Clearance or closeout items marked final sale

If we made the mistake

Wrong item, short shipment, or damage in transit — tell us within 5 business days of delivery and send a photo where there's visible damage. We'll ship the correct product or issue a full refund, and we cover the return shipping both ways.

If you changed your mind

No restocking fee. Send back correctly shipped, unopened full cases within 30 days and we'll credit them in full. Return shipping is your responsibility.

Refunds

Once your return arrives and we've inspected it, we issue the refund to your original payment method within 5–10 business days. Original shipping charges are refundable only when the return is the result of our error. Your bank may take a few additional days to post it.

Pickup and route customers

Colton pickup orders — bring the return to 671 E. Cooley Dr., Unit #114, Colton, CA 92324, Monday through Friday, 8 AM – 5 PM PT.

Route delivery customers — hand the return to your driver on the next scheduled run. No shipping cost either way.

Cancelling an order

Orders can be cancelled at no charge any time before they ship. Once a shipment is in FedEx's hands it has to be handled as a return.

Questions

Call (909) 567-0196 or email info@ymesales.com, Monday–Friday, 8 AM – 5 PM PT. You'll reach a person.

Y&M Enterprises · 671 E. Cooley Dr., Unit #114, Colton, CA 92324